Decades of Leading Industry Experience

With over 20 years of healthcare payment experience, we have what it takes to put financial engagement challenges in the past. Even though payment technology has changed drastically over the past two decades, one thing has remained the same – our dedication to clients.

We continue to push the limits to deliver payment solutions that make sense for the technology of today.

Pre- and Point-of-Service Collections

HealthPay24 believes the sooner our customers can begin communicating with patients about their estimated bill, the faster they can begin offering peace-of-mind through affordability options, payment plans, financial counseling, discounts, and non-recourse loans. That’s why we integrate with estimation tools to bring the estimate directly into the patient’s portal, along with many other features – so patients can worry about their health and not their bill! 

Seamless Integration and Global Reconciliation

Unlike other patient payment providers, HealthPay24 integrates with just about any EMR, financial software, and estimation tool.

This means our customers don’t have to switch their current technology or disrupt existing workflows to implement a successful patient financial experience. 

Automated Workflows and Increased Staff Efficiency

By offering a patient payment platform that integrates seamlessly with your backend technologies, HealthPay24 has automated workflows and processes that healthcare staff used to do manually. With increased staff efficiency, providers can now allow staff to focus on high-priority tasks that directly affect the patient experience. 

100% On-Time Implementation

The cost, time, and effort it takes to implement a new technology can often deter providers from switching to a patient payment platform – even when the benefits of switching are high. The team at HealthPay24 has a 100% on-time implementation rate and is dedicated to making sure your switch to a new patient payment technology is as stress-free as possible. 

Unparalleled Customer Support

Since every healthcare organization is unique, we take the time to understand your processes from the ground up so we can strategically meet the needs of your patients and your staff.   

While other platforms can provide solutions for individual departments, our holistic approach to patient experience allows us to offer an innovative approach to payments.  

Security and Compliance

One of the most important aspects of automated payment systems is patient security.  Since we take a risk-averse approach to security and compliance, you can  have peace of mind knowing we provide  superior payment  security  with PCI Validated P2PE, HIPAA Compliance, and Omni Tokenization.  

HealthPay24 is Klas Rated and Reviewed

Klas Customer Rated Performance Insights Data

HealthPay24 is fully rated by KLAS Research for Patient Financial Engagement. KLAS ratings are based on independent surveys and interviews with healthcare providers.

Confidential and candid comments gathered from HealthPay24 customers are available here.*

*Please note that a login is required to see the full data set.


Customer Story

“I would definitely buy the product again. HealthPay24 is the best vendor that I have ever worked with, and I have worked with a lot of vendors. When we first started looking for a payment processing solution, HealthPay24’s solution was in our top three choices, but we ended up choosing a different solution. We had a difficult time implementing that solution though, so we went back to look for other options, and I pushed hard for HealthPay24’s solution. I am glad that we chose it.

The vendor is terrific at keeping their promises. I have never had a vendor work so hard to make sure that all of our needs are met. If there are things we don’t have the functionality for in the system, the vendor’s people do everything that they can to get that functionality approved and installed by our go-live. The vendor is quick to work on upgrades, and they are transparent when they have issues. They are good at communicating with us.

HealthPay24 thinks outside of the box, and they have smart representatives. At every level, the people that we speak with are knowledgeable and care about the product and its delivery. We don’t see that very often. For the vendor’s sake, I hope that they keep the wonderful individuals that they have. As they continue to grow, I don’t want them to lose sight of the way that they try to do whatever it takes to help the client.”

– Manager: Business Office, April 2022