We made the list! HealthPay24 is proud to be named in Black Book’s Top 10 Patient Payment Technology and Software list for 2021. Some of the key performance indicators around operational excellence include: strategic alignment of vendor offerings to healthcare system client’s mission and goals, innovation and optimization, client relationships and cultural fit, deployment and implementation, customization, marginal value adds, support and customer care, and reliability.
Black Book’s rankings are based on client experience scores and represent the opinions of healthcare professionals and clinicians from hospitals, IDNs, clinics, physician practices, health plans, and healthcare industry consumers.
Black Book’s Methodology:
- Client users submit ballots per vendor, per function
- Gathered data is immediately subjected to an internal and external audit to verify completeness and accuracy and to ensure the respondent is valid
- Each data set is reviewed by a Black Book executive and at least two other external reviewers
- The 18 key performance indicators on operational excellence are subdivided by the client’s industry, market size, geography, and software category/function outsourced and reported accordingly
Read more about Black Book’s Methodology here.