Baystate Health Deploys HealthPay24 to Manage Patient Payment Process Throughout its Enterprise

May 20, 2015

Baystate Health has implemented HealthPay24 to Manage Patient Payment process throughout its Enterprise

HARRISBURG, PA - Baystate Health, a multi-hospital, Springfield, Mass.-based health system including   710-bed hospital, a 57 bassinet hospital and an advanced practitioner group, has implemented HealthPay24 to help manage its Patient Financial Expectation and Payment process.  This includes the revenue cycle continuum from Pre-Service (or prior to patient admission/registration) through Post Service (through the collection of self-pay balances).


HealthPay24’s Enterprise solution system will specifically manage the collecting and posting of payments and the managing of payment options throughout Baystate Health’s hospital and physician network.


Established in 2002, HealthPay24 is designed by and for healthcare providers wanting to efficiently process payments at the point-of-service. HealthPay24 was the industry’s first solution dedicated to processing healthcare point-of-service payments.


According to Dan Fuhrmann, Vice President of Business Development at HealthPay24, the company’s advanced technology platform gives it the ability to provide Baystate Health with a consolidated A/R showing account balances from Hospitals (Siemens Invision), Physician and Specialty Practices (GE Centricity) and Current Estimates.


Fuhrmann added that not only will HealthPay24’s technology integrate with Baystate Health’s Patient Responsibility Estimation Solution, but it also will improve overall collections by automating Patient Payment Plans throughout the enterprise.


“We are confident that HealthPay24 will help Baystate Health significantly improve its revenue management processes, as we have with dozens of health systems and hospitals nationwide,” Fuhrman said, added that the company’s eCashiering solution also will dramatically improve the efficiency of staff time need to manage the payment process.


Furhmann explained that through HealthPay24, Baystate Health also will be able to accept and manage non-patient payments, including those payments made at for class registrations and fund raising events.

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