How People, Process, and Technology Lead to Healthcare Patient Access Best Practices and Success

On today’s episode, we discuss how caregiver organizations on-board and manage patient access services and how people, process, and technology combine to improve how those patients perceive their total healthcare experiences. Speakers: Julie Gerdeman, HealthPay24 Jennifer Farmer, Massachusetts Eye and Ear Infirmary Sandra Beach, Cooley Dickinson Healthcare Transcript Dana Gardner: Hi, this is Dana Gardner, […]

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Healthcare Providers Define New Ways to Elevate and Improve The Digital Patient Experience

HealthPay24, Northwell Health, and Fairview Health Services discuss how a new culture and heightened focus on the total patient experience, including financial considerations, can be assisted by improved digital technology in healthcare. Speakers: Julie Gerdeman, HealthPay24 Laura Semlies, Northwell Health Jennifer Erler, Fairview Health Services Transcript Dana Gardner: Hi, this is Dana Gardner, Principal Analyst […]

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As Price Transparency Grows Inevitable, Healthcare Providers Need Better Tools and Processes to Close the Gap on Patient Trust

HealthPay24 and Baystate Health discuss the new CMS rule and what it means for healthcare providers. Speakers: Julie Gerdeman, HealthPay24 Kate Pepoon, Baystate Health Transcript Dana Gardner: Hi, this is Dana Gardner, Principal Analyst at Interarbor Solutions, and you’re listening to BriefingsDirect. Our next healthcare finance insights discussion explores ways that healthcare providers can become more proactive in financial and cost […]

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Healthcare Providers Take Cues from Consumer Expectations to Improve Patient Experiences

HealthPay24 and Northwell Health discuss shifts medical services providers are making to improve the patient experience. Speakers: Julie Gerdeman, HealthPay24 Laura Semlies, Northwell Health Transcript Dana Gardner: Hi, this is Dana Gardner, Principal Analyst at Interarbor Solutions, and you’re listening to BriefingsDirect. Our next healthcare insights discussion explores the shift medical services providers are making to improve […]

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Price Transparency in Healthcare Requires Higher Accuracy and Technology Adoption to Regain Patient Trust

Women leaders in healthcare technology come together for a great conversation on price transparency and what it means for the industry. ​Speakers: Joann Barnes-Lague, Shields Health Care Group Julie Gerdeman, HealthPay24 Alena Harrison, CVS Health Heather Kawamoto, Recondo Beth Sanborn, HIMSS Media Transcript Dana Gardner: Hi, this is Dana Gardner, Principal Analyst at Interarbor Solutions, and you’re […]

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