Accelerating Innovation in Ambiguity

Recently, during a demo of newly available product options and analytics, the client exclaimed, “Wow, this is literally an unmatched pace of innovation!” For a Health IT company, this is the ultimate compliment. This exchange got me to reflecting on what exactly it takes to drive change – not just incremental, but meaningful change. Change […]

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Involving Patients in Their Own Care is More Critical Than Ever

When patients are treated as true partners in their healthcare journey, they are empowered to participate in shared decision making with their providers, make informed decisions about their medical care, and have a greater say in the quality of their day-to-day life. Evidence consistently shows that supporting patients to be involved in their own care […]

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It’s Time to Reimagine the Future of Work

“The pandemic represents a rare but narrow window of opportunity to reflect, reimagine, and reset our world.” Klaus Schwab – Founder and Executive Chairman, World Economic Forum COVID-19 is causing one of the worst public health crises in recent history. And as the disease persists, it is now apparent that the pandemic will have profound […]

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Rethinking Customer Experience After a Public Health Crisis

Customer experience is at the center of every organization’s survival. In the healthcare industry,  positive experiences influence 78% of purchasing decisions. Truly understanding what your customers care most about and addressing both their acute and long-term needs with a superior experience are without question the most powerful ways to stand out in a competitive marketplace. […]

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The Digital Shift is Now: Contactless Patient Payments in the Era of COVID-19

As the Covid-19 pandemic continues to unfold, it is sending shockwaves throughout society and within every industry. Everything that was once familiar seems to be changing at lightning speed, and tomorrow seems to be more uncertain than ever.   What has become very clear: the economic and human impact of this virus is (and will be) substantial. It’s an all-hands-on-deck effort to […]

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Inspiring Creativity During a Crisis

As each of us navigates through the rapidly unfolding events surrounding the novel coronavirus crisis, we are dealing with much uncertainty and fear. Healthcare systems, public health officials and political leaders are working hard to contain and mitigate COVID-19. And companies, large and small, are grappling with the potential economic fallout.    In February, I […]

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Driving Financial Performance with Diversity

In this era of rapidly evolving digital disruptors, advanced technologies and greater connectivity, business leaders need to question current business strategies and models if they want their organizations to thrive.    The business case for establishing a diverse workforce has been proven by a multitude of studies published by McKinsey, Catalyst, Harvard Business Review, Deloitte and […]

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6 Core Principles for Fostering Meaningful Innovation

These are extraordinary times in the health IT industry. New innovations enter the market every day. Technological changes are solving problems and disruptors are redefining healthcare delivery at an exponential rate. Over the years, as I have served in various leadership roles in technology-driven corporations and currently, as CEO of HealthPay24, I’ve learned valuable lessons […]

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At the Crossroads of Healthcare Data Privacy and Access

I doubt many would disagree with the view that patients deserve to have confidence that decisions surrounding their healthcare are based on the best and most complete information possible. Yet, here we are in the 21st century – an era defined by rapid advances in technology and medicine – and valuable patient data is all […]

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