Can Technology Fix the Loneliness Epidemic?

A few years ago, I attended a healthcare conference where the keynote speaker talked about the loneliness epidemic. That presentation really stayed with me, as I had never realized just how great an impact loneliness has on health or how many people suffer its effects. When the pandemic hit, I accepted an invitation to hear […]

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Healthcare in 2021: A Recovery Fueled by Health Technology

The turbulent year of 2020 is finally behind us. It has indeed been a trying time for us all, both personally and professionally. As we move into the new year, there’s considerable hope that the availability of COVID-19 vaccines will bring an end to the pandemic and a return to some form of normalcy. Healthcare […]

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Reflections on Gratitude for 2020

Finding gratitude in the middle of a pandemic that has brought upheaval, uncertainty, and a trail of grief throughout our country and the world can be daunting.   I looked back on my “Reflections on Gratitude for 2019” post, and it struck me how much has changed in just a year. While I’m still very grateful for HealthPay24’s partnerships – they’ve kept us going strong through this challenging year – I find my sense […]

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The CMS Price Transparency Final Rule: What Hospitals Need to Know

In less than two months, hospitals across the U.S. will be required to make their price information publicly available, including the specific reimbursement and payment rates they have with third-party payers.   Despite significant pushback from the hospital industry on the proposed price transparency rule published in July 2019, the rule was finalized last November with most of the requirements […]

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How to Prepare Your Organization for the Next COVID-19 Wave

With public health experts predicting a second wave of COVID-19 this fall or winter, we can use lessons learned from the first surge to plan more strategically for another potential outbreak.   The pandemic has highlighted how gaps in technology and communication can jeopardize patient and staff safety as well as business sustainability. Cultivating trust and acting with empathy are more important than […]

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Accelerating Innovation in Ambiguity

Recently, during a demo of newly available product options and analytics, the client exclaimed, “Wow, this is literally an unmatched pace of innovation!” For a Health IT company, this is the ultimate compliment. This exchange got me to reflecting on what exactly it takes to drive change – not just incremental, but meaningful change. Change […]

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Involving Patients in Their Own Care is More Critical Than Ever

When patients are treated as true partners in their healthcare journey, they are empowered to participate in shared decision making with their providers, make informed decisions about their medical care, and have a greater say in the quality of their day-to-day life. Evidence consistently shows that supporting patients to be involved in their own care […]

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It’s Time to Reimagine the Future of Work

“The pandemic represents a rare but narrow window of opportunity to reflect, reimagine, and reset our world.” Klaus Schwab – Founder and Executive Chairman, World Economic Forum COVID-19 is causing one of the worst public health crises in recent history. And as the disease persists, it is now apparent that the pandemic will have profound […]

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Rethinking Customer Experience After a Public Health Crisis

Customer experience is at the center of every organization’s survival. In the healthcare industry,  positive experiences influence 78% of purchasing decisions. Truly understanding what your customers care most about and addressing both their acute and long-term needs with a superior experience are without question the most powerful ways to stand out in a competitive marketplace. […]

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