Jun 15
The Importance of Tracking Patient Valuables
The patient journey can be unplanned and unpredictable as they travel from the ambulance to the emergency room, recovery, and anywhere else in-between. Having a system in place for securing and tracking patient valuables along the way is important. Failure to do so can result in thousands in lost revenue and hundreds of hours wasted on human resources. Not […]
Read MoreJun 9
Rethinking Customer Experience After a Public Health Crisis
Customer experience is at the center of every organization’s survival. In the healthcare industry, positive experiences influence 78% of purchasing decisions. Truly understanding what your customers care most about and addressing both their acute and long-term needs with a superior experience are without question the most powerful ways to stand out in a competitive marketplace. […]
Read MoreMay 20
Ensuring Consistent Security and Confidentiality Through PCI and HIPAA Compliance
The COVID-19 pandemic has brought about major shifts in how we conduct business. One shift, in particular, that has affected many is their work environments. A once secure setting for sensitive conversations and taking payments is now questionable. For this reason, it is crucial to evaluate PCI and HIPAA compliance rules and regulations and ensure these are being applied, no matter […]
Read MoreMay 12
Top 3 Ways to Optimize Your Urgent Care Revenue Cycle
For urgent care facilities, like other healthcare practices, the cost of doing business can be high. As urgent care practices increase in number, it’s more important than ever to ensure your facility is the one your community can count on. When you make the effort to improve the patient experience–before, during, and after each visit–you […]
Read MoreMay 5
The Digital Shift is Now: Contactless Patient Payments in the Era of COVID-19
As the Covid-19 pandemic continues to unfold, it is sending shockwaves throughout society and within every industry. Everything that was once familiar seems to be changing at lightning speed, and tomorrow seems to be more uncertain than ever. What has become very clear: the economic and human impact of this virus is (and will be) substantial. It’s an all-hands-on-deck effort to […]
Read MoreApr 23
Is Your Healthcare Practice Armed for the Surge in Mobile Patient Payments?
We’re seeing mobile payments as an option more and more. Whether it’s through popular apps like Starbucks or Lyft, or online checkout through Airbnb and Etsy, or even in person at your favorite brick and mortar. In fact, it’s becoming increasingly difficult to find places that don’t accept mobile payments. However, not all businesses have acquired mobile payments as an offering. While some healthcare organizations offer their […]
Read MoreApr 14
Easing Patient Stress with Impressive Online Payment Tools
Americans’ lives are significantly impacted by the stress caused by money. Unfortunately, this stress carries over into their preventative healthcare as one in five Americans have either skipped or considered skipping going to the doctor when they need care because of financial concerns. On top of that, healthcare payment options often lack convenience and flexibility. Patients are more likely to feel financially confident about going to […]
Read MoreMar 24
Inspiring Creativity During a Crisis
As each of us navigates through the rapidly unfolding events surrounding the novel coronavirus crisis, we are dealing with much uncertainty and fear. Healthcare systems, public health officials and political leaders are working hard to contain and mitigate COVID-19. And companies, large and small, are grappling with the potential economic fallout. In February, I […]
Read MoreMar 9
Driving Financial Performance with Diversity
In this era of rapidly evolving digital disruptors, advanced technologies and greater connectivity, business leaders need to question current business strategies and models if they want their organizations to thrive. The business case for establishing a diverse workforce has been proven by a multitude of studies published by McKinsey, Catalyst, Harvard Business Review, Deloitte and […]
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