Blog - Page 3 of 8 - HealthPay24

Oct 13

How to Prepare Your Organization for the Next COVID-19 Wave

With public health experts predicting a second wave of COVID-19 this fall or winter, we can use lessons learned from the first surge to plan more strategically for another potential outbreak. The pandemic has highlighted how gaps in technology and communication can jeopardize patient and staff safety as well as business sustainability. Cultivating trust and acting with empathy are more important than […]

Sep 9

Accelerating Innovation in Ambiguity

Recently, during a demo of newly available product options and analytics, the client exclaimed, “Wow, this is literally an unmatched pace of innovation!” For a Health IT company, this is the ultimate compliment. This exchange got me to reflecting on what exactly it takes to drive change – not just incremental, but meaningful change. Change […]

Aug 19

Increasing Orthopedic Revenue with Fewer Resources

Providing a top-notch patient experience is key to the success of your orthopedic practice. This experience not only includes medical procedures, but administrative and financial services as well. Oftentimes, the focus is heavier on patient care and less on financial counseling and communication. Unfortunately, this can create confusion, frustration, and even disloyalty toward your organization. Patient’s expectations […]

Aug 10

Involving Patients in Their Own Care is More Critical Than Ever

When patients are treated as true partners in their healthcare journey, they are empowered to participate in shared decision making with their providers, make informed decisions about their medical care, and have a greater say in the quality of their day-to-day life. Evidence consistently shows that supporting patients to be involved in their own care […]

Aug 4

How COVID-19 Helped to Accelerate and Modernize the Patient Financial Experience

The COVID-19 pandemic has forced healthcare systems around the globe to rapidly change their everyday practices and modernize the patient financial experience in an effort to keep up with patient needs and maintain revenue. This new normal has not only affected how doctors treat patients, but also how health systems work as a whole. The patient financial experience is […]

Jul 8

It’s Time to Reimagine the Future of Work

“The pandemic represents a rare but narrow window of opportunity to reflect, reimagine, and reset our world.” Klaus Schwab – Founder and Executive Chairman, World Economic Forum COVID-19 is causing one of the worst public health crises in recent history. And as the disease persists, it is now apparent that the pandemic will have profound […]

Jun 23

Avoiding the Damage That Payment Plans Can Have on Your AR

The recent global pandemic of COVID-19 has caused an unprecedented shift in direction for the healthcare industry’s cost management goals. Because of this, streamlining your practice’s revenue cycle is more important than ever. This can be increasingly challenging as high deductible health plans are more of the norm. So how can your practice continue to spend […]

Jun 15

The Importance of Tracking Patient Valuables

The patient journey can be unplanned and unpredictable as they travel from the ambulance to the emergency room, recovery, and anywhere else in-between. Having a system in place for securing and tracking patient valuables along the way is important. Failure to do so can result in thousands in lost revenue and hundreds of hours wasted on human resources. Not […]

Jun 9

Rethinking Customer Experience After a Public Health Crisis

Customer experience is at the center of every organization’s survival. In the healthcare industry, positive experiences influence 78% of purchasing decisions. Truly understanding what your customers care most about and addressing both their acute and long-term needs with a superior experience are without question the most powerful ways to stand out in a competitive marketplace. […]