Involving Patients in Their Own Care is More Critical Than Ever

When patients are treated as true partners in their healthcare journey, they are empowered to participate in shared decision making with their providers, make informed decisions about their medical care, and have a greater say in the quality of their day-to-day life. Evidence consistently shows that supporting patients to be involved in their own care […]

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How COVID-19 Helped to Accelerate and Modernize the Patient Financial Experience

The COVID-19 pandemic has forced healthcare systems around the globe to rapidly change their everyday practices and modernize the patient financial experience in an effort to keep up with patient needs and maintain revenue. This new normal has not only affected how doctors treat patients, but also how health systems work as a whole.   The patient financial experience is […]

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It’s Time to Reimagine the Future of Work

“The pandemic represents a rare but narrow window of opportunity to reflect, reimagine, and reset our world.” Klaus Schwab – Founder and Executive Chairman, World Economic Forum COVID-19 is causing one of the worst public health crises in recent history. And as the disease persists, it is now apparent that the pandemic will have profound […]

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Avoiding the Damage That Payment Plans Can Have on Your AR

The recent global pandemic of COVID-19 has caused an unprecedented shift in direction for the healthcare industry’s cost management goals. Because of this, streamlining your practice’s revenue cycle is more important than ever. This can be increasingly challenging as high deductible health plans are more of the norm. So how can your practice continue to spend […]

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The Importance of Tracking Patient Valuables

The patient journey can be unplanned and unpredictable as they travel from the ambulance to the emergency room, recovery, and anywhere else in-between. Having a system in place for securing and tracking patient valuables along the way is important. Failure to do so can result in thousands in lost revenue and hundreds of hours wasted on human resources. Not […]

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Rethinking Customer Experience After a Public Health Crisis

Customer experience is at the center of every organization’s survival. In the healthcare industry,  positive experiences influence 78% of purchasing decisions. Truly understanding what your customers care most about and addressing both their acute and long-term needs with a superior experience are without question the most powerful ways to stand out in a competitive marketplace. […]

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Ensuring Consistent Security and Confidentiality Through PCI and HIPAA Compliance

The COVID-19 pandemic has brought about major shifts in how we conduct business. One shift, in particular, that has affected many is their work environments. A once secure setting for sensitive conversations and taking payments is now questionable. For this reason, it is crucial to evaluate PCI and HIPAA compliance rules and regulations and ensure these are being applied, no matter […]

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Top 3 Ways to Optimize Your Urgent Care Revenue Cycle

For urgent care facilities, like other healthcare practices, the cost of doing business can be high. As urgent care practices increase in number, it’s more important than ever to ensure your facility is the one your community can count on. When you make the effort to improve the patient experience–before, during, and after each visit–you […]

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The Digital Shift is Now: Contactless Patient Payments in the Era of COVID-19

As the Covid-19 pandemic continues to unfold, it is sending shockwaves throughout society and within every industry. Everything that was once familiar seems to be changing at lightning speed, and tomorrow seems to be more uncertain than ever.   What has become very clear: the economic and human impact of this virus is (and will be) substantial. It’s an all-hands-on-deck effort to […]

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