Reflections on Gratitude for 2020

Finding gratitude in the middle of a pandemic that has brought upheaval, uncertainty, and a trail of grief throughout our country and the world can be daunting.   I looked back on my “Reflections on Gratitude for 2019” post, and it struck me how much has changed in just a year. While I’m still very grateful for HealthPay24’s partnerships – they’ve kept us going strong through this challenging year – I find my sense […]

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The CMS Price Transparency Final Rule: What Hospitals Need to Know

In less than two months, hospitals across the U.S. will be required to make their price information publicly available, including the specific reimbursement and payment rates they have with third-party payers.   Despite significant pushback from the hospital industry on the proposed price transparency rule published in July 2019, the rule was finalized last November with most of the requirements […]

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Rising Security Risks Amidst Digital Payment Growth

The Changing Landscape of Payment Processes  Anyone who has had their information stolen knows that it can be a frustrating and scary experience. Whether someone steals your credit card information and makes expensive charges to your account, hacks into your emails and sends viruses to all of your contacts, or tries to steal your identity, getting hacked hurts.   If […]

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8 Policy and Political Issues that will Impact Healthcare in 2021 and Beyond

National polling by the Kaiser Family Foundation (KFF) reveals healthcare is a top issue for voters in the 2020 election. While both sides of the aisle recognize the need to lower healthcare costs while improving quality and access, the presidential candidates hold diverse views on many key health issues.     During every election cycle, stakeholders in the healthcare industry prepare for […]

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How to Prepare Your Organization for the Next COVID-19 Wave

With public health experts predicting a second wave of COVID-19 this fall or winter, we can use lessons learned from the first surge to plan more strategically for another potential outbreak.   The pandemic has highlighted how gaps in technology and communication can jeopardize patient and staff safety as well as business sustainability. Cultivating trust and acting with empathy are more important than […]

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Accelerating Innovation in Ambiguity

Recently, during a demo of newly available product options and analytics, the client exclaimed, “Wow, this is literally an unmatched pace of innovation!” For a Health IT company, this is the ultimate compliment. This exchange got me to reflecting on what exactly it takes to drive change – not just incremental, but meaningful change. Change […]

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Increasing Orthopedic Revenue with Fewer Resources

Providing a top-notch patient experience is key to the success of your orthopedic practice. This experience not only includes medical procedures, but administrative and financial services as well. Oftentimes, the focus is heavier on patient care and less on financial counseling and communication. Unfortunately, this can create confusion, frustration, and even disloyalty toward your organization.  Patient’s expectations […]

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Involving Patients in Their Own Care is More Critical Than Ever

When patients are treated as true partners in their healthcare journey, they are empowered to participate in shared decision making with their providers, make informed decisions about their medical care, and have a greater say in the quality of their day-to-day life. Evidence consistently shows that supporting patients to be involved in their own care […]

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How COVID-19 Helped to Accelerate and Modernize the Patient Financial Experience

The COVID-19 pandemic has forced healthcare systems around the globe to rapidly change their everyday practices and modernize the patient financial experience in an effort to keep up with patient needs and maintain revenue. This new normal has not only affected how doctors treat patients, but also how health systems work as a whole.   The patient financial experience is […]

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