Patient Financial Engagement Blog

Jun 23

Avoiding the Damage That Payment Plans Can Have on Your AR

The recent global pandemic of COVID-19 has caused an unprecedented shift in direction for the healthcare industry’s cost management goals. Because of this, streamlining your practice’s revenue cycle is more important than ever. This can be increasingly challenging as high deductible health plans are more of the norm. So how can your practice continue to spend […]

Jun 15

The Importance of Tracking Patient Valuables

The patient journey can be unplanned and unpredictable as they travel from the ambulance to the emergency room, recovery, and anywhere else in-between. Having a system in place for securing and tracking patient valuables along the way is important. Failure to do so can result in thousands in lost revenue and hundreds of hours wasted on human resources. Not […]

Jun 9

Data Science Helps Hospitals Improve Patient Payments and Experiences While Boosting Revenue

HealthPay24 and Mastercard discuss new approaches to healthcare revenue cycle management and outcomes that give patients more options and providers more revenue clarity. Speakers: Julie Gerdeman, HealthPay24 Jake Intrator, Mastercard Transcript Transcript of a discussion on new approaches to healthcare revenue cycle management and outcomes that give patients more options and providers more revenue clarity. […]

Jun 9

Rethinking Customer Experience After a Public Health Crisis

Customer experience is at the center of every organization’s survival. In the healthcare industry, positive experiences influence 78% of purchasing decisions. Truly understanding what your customers care most about and addressing both their acute and long-term needs with a superior experience are without question the most powerful ways to stand out in a competitive marketplace. […]

May 20

Ensuring Consistent Security and Confidentiality Through PCI and HIPAA Compliance

The COVID-19 pandemic has brought about major shifts in how we conduct business. One shift, in particular, that has affected many is their work environments. A once secure setting for sensitive conversations and taking payments is now questionable. For this reason, it is crucial to evaluate PCI and HIPAA compliance rules and regulations and ensure these are being applied, no matter […]

May 12

Top 3 Ways to Optimize Your Urgent Care Revenue Cycle

For urgent care facilities, like other healthcare practices, the cost of doing business can be high. As urgent care practices increase in number, it’s more important than ever to ensure your facility is the one your community can count on. When you make the effort to improve the patient experience–before, during, and after each visit–you […]

May 5

The Digital Shift is Now: Contactless Patient Payments in the Era of COVID-19

As the Covid-19 pandemic continues to unfold, it is sending shockwaves throughout society and within every industry. Everything that was once familiar seems to be changing at lightning speed, and tomorrow seems to be more uncertain than ever. What has become very clear: the economic and human impact of this virus is (and will be) substantial. It’s an all-hands-on-deck effort to […]

Apr 23

Is Your Healthcare Practice Armed for the Surge in Mobile Patient Payments?

We’re seeing mobile payments as an option more and more. Whether it’s through popular apps like Starbucks or Lyft, or online checkout through Airbnb and Etsy, or even in person at your favorite brick and mortar. In fact, it’s becoming increasingly difficult to find places that don’t accept mobile payments. However, not all businesses have acquired mobile payments as an offering. While some healthcare organizations offer their […]

Apr 14

Easing Patient Stress with Impressive Online Payment Tools

Americans’ lives are significantly impacted by the stress caused by money. Unfortunately, this stress carries over into their preventative healthcare as one in five Americans have either skipped or considered skipping going to the doctor when they need care because of financial concerns. On top of that, healthcare payment options often lack convenience and flexibility. Patients are more likely to feel financially confident about going to […]

Mar 24

Inspiring Creativity During a Crisis

As each of us navigates through the rapidly unfolding events surrounding the novel coronavirus crisis, we are dealing with much uncertainty and fear. Healthcare systems, public health officials and political leaders are working hard to contain and mitigate COVID-19. And companies, large and small, are grappling with the potential economic fallout. In February, I […]