Patient Financial Engagement Blog

May 12

3 Reasons Why Provider Ratings Matter

More and more patients are doing their homework online before choosing a medical provider or facility. Star ratings and online reviews have become popular means for consumers to evaluate their possible experience with a healthcare provider. In a recent national survey of older adults, 43 percent said they had checked provider ratings before selecting […]

Apr 21

3 Ways to Improve Patient Payment Collections

The way in which patient statements and account balances are configured can really make or break the collections and reconciliation process for your healthcare organization. Not only that, but disjointed payment processes can be incredibly frustrating for your patients. This frustration can quickly lead to delayed or non-payments and possibly the loss of loyal patients. Discover the top three issues that patients run into when […]

Apr 13

How to Develop a Strong Financial Partnership with Patients (and why it matters)

The financial relationship between healthcare providers and patients has endured a dramatic transformation over the last decade. The drive to hold providers and payers more accountable for delivering quality care at a lower cost has pushed greater payment responsibility toward patients. According to a KFF Employer Health Benefits Survey, deductibles rose an astounding 111% and […]

Mar 30

The Benefits of Card Payments in Healthcare

An ongoing issue for healthcare organizations continues to be the inability to collect patient payments in full. Once the COVID-19 pandemic hit, healthcare facilities across the country experienced a devastating financial impact, upwards of $202.6 billion, according to the American Hospital Association. With a considerable portion of healthcare revenue coming directly from patients, it’s imperative that […]

Mar 22

What We’ve Learned from Being in the Epic App Orchard for 4 Years

For the past four years, HealthPay24 has been a proud member of the Epic App Orchard. Launched in 2017, Epic introduced the App Orchard to make it easier for vendors to integrate with their EHR. However, our relationship with Epic truly began 12 years ago when we had our first foray into Epic integrations of HL7s […]

Mar 15

Partner Spotlight: Matrix Imaging Solutions

At HealthPay24, we value strategic partnerships, particularly for the shared purpose and passion that both entities bring to the table. We believe these are essential ingredients for long-term business relationships. We recently partnered with Matrix Imaging Solutions (Matrix) to offer our customers a comprehensive payment solution and better engagement model with patients. Our platform, integrated with Matrix’s communication tools, allows a hospital […]

Mar 9

Overcoming Barriers to Health Equity with Technology

Disparities in health and healthcare by race, ethnicity, language, and socioeconomic status are an ongoing dilemma in our country. The Agency for Healthcare Research and Quality (AHRQ) has been tracking health disparities over the last twenty years. The organization’s most recent report found that while some inequalities have diminished, “disparities persist and some even worsened, […]

Feb 25

Offer Your Healthcare Employees a Simpler Way to Pay for Medical Care

Do you offer medical care to your employees and staff, but find it difficult to collect copays and deductibles afterwards? In many cases, healthcare facilities are forced to send internal unpaid invoices to collections. However, with a $25 collections fee on a $75 copay, this just doesn’t make sense! Now you can offer your employees a simpler way to pay for medical care that’s mutually beneficial to them and your healthcare practice. […]

Feb 16

Succeeding in 2021: Prioritizing Healthcare Revenue Cycle

2020 was certainly a unique and impactful year for all of us to say the least and will be a topic of discussion for many years to come. COVID-19 has made its presence known and felt in every aspect of our personal and professional lives, none more so than within the healthcare industry. Not only did the healthcare industry […]