Patient Financial Engagement Blog

Jan 28

At the Crossroads of Healthcare Data Privacy and Access

I doubt many would disagree with the view that patients deserve to have confidence that decisions surrounding their healthcare are based on the best and most complete information possible. Yet, here we are in the 21st century – an era defined by rapid advances in technology and medicine – and valuable patient data is all […]

Jan 23

How People, Process, and Technology Lead to Healthcare Patient Access Best Practices and Success

On today’s episode, we discuss how caregiver organizations on-board and manage patient access services and how people, process, and technology combine to improve how those patients perceive their total healthcare experiences. Speakers: Julie Gerdeman, HealthPay24 Jennifer Farmer, Massachusetts Eye and Ear Infirmary Sandra Beach, Cooley Dickinson Healthcare Transcript Dana Gardner: Hi, this is Dana Gardner, […]

Jan 14

What Our Partnership with Curae Means for Your Patients

In the span of a decade, high-deductible health plans with a health savings account increased from 4.2% to 18.9% among adults 18-64. Unfortunately, this type of coverage is putting patients in situations where they are unable to pay their out-of-pocket expenses. Because of this, healthcare practices are doing what they can to get ahead of this obstacle […]

Jan 6

NGPX 2019: Creating Necessary Change to the Patient Experience

The 2019 NGPX Next Generation Patient Experience Conference took place during the first week of December in San Diego, California, where America’s top minds in the medical community met to share ideas to create necessary and beneficial change to the patient experience around the country. Changing the Patient Experience The 2019 NGPX Patient Experience conference […]

Dec 27

Healthcare Providers Define New Ways to Elevate and Improve The Digital Patient Experience

HealthPay24, Northwell Health, and Fairview Health Services discuss how a new culture and heightened focus on the total patient experience, including financial considerations, can be assisted by improved digital technology in healthcare. Speakers: Julie Gerdeman, HealthPay24 Laura Semlies, Northwell Health Jennifer Erler, Fairview Health Services Transcript Dana Gardner: Hi, this is Dana Gardner, Principal Analyst […]

Dec 18

Reflecting on 2019: The Year of Price Transparency in Healthcare

There is little doubt that 2019 marks the official beginning of the price transparency movement in healthcare. The year kicked off as the CMS hospital price transparency rule went into effect, requiring U.S. hospitals to publicize their list of standard charges online. Later in November, CMS released a proposed “Transparency in Coverage” rule, which would […]

Dec 11

What Our Partnership with Papaya Means for You

HealthPay24 finds value in building a strong ecosystem in Health IT. With that comes strategic partnerships that foster our mission to maximize patient-pay revenue by providing the most innovative and comprehensive payment solutions. A natural next step toward delivering exceptional payment experiences to healthcare organizations is to partner with Papaya, a free app that allows patients […]

Nov 25

Reflections on Gratitude for 2019

November is the month of Thanksgiving, that wonderful season when we set aside time to be with our families and express gratitude. I am truly blessed to have plenty to be grateful for in both my personal life and my professional life. It is truly a privilege to hold the position of CEO for HealthPay24, […]

Nov 6

How to Create a Positive Financial Experience for Your Patients

By understanding and addressing patients’ concerns surrounding payment responsibility, it is possible to create a positive, consumer-friendly, end-to-end experience that reflects your values as a compassionate provider of healthcare.

Oct 30

Healthcare as a Role Model for Corporate Social Responsibility

Healthcare organizations have walked the walk when it comes to social responsibility and employee engagement. Because of this ongoing commitment, corporations can learn from healthcare how to build social responsibility that benefits communities.