Ensuring Consistent Security and Confidentiality Through PCI and HIPAA Compliance

The COVID-19 pandemic has brought about major shifts in how we conduct business. One shift, in particular, that has affected many is their work environments. A once secure setting for sensitive conversations and taking payments is now questionable. For this reason, it is crucial to evaluate PCI and HIPAA compliance rules and regulations and ensure these are being applied, no matter […]

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Top 3 Ways to Optimize Your Urgent Care Revenue Cycle

For urgent care facilities, like other healthcare practices, the cost of doing business can be high. As urgent care practices increase in number, it’s more important than ever to ensure your facility is the one your community can count on. When you make the effort to improve the patient experience–before, during, and after each visit–you […]

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The Digital Shift is Now: Contactless Patient Payments in the Era of COVID-19

As the Covid-19 pandemic continues to unfold, it is sending shockwaves throughout society and within every industry. Everything that was once familiar seems to be changing at lightning speed, and tomorrow seems to be more uncertain than ever.   What has become very clear: the economic and human impact of this virus is (and will be) substantial. It’s an all-hands-on-deck effort to […]

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Is Your Healthcare Practice Armed for the Surge in Mobile Patient Payments?

We’re seeing mobile payments as an option more and more. Whether it’s through popular apps like Starbucks or Lyft, or online checkout through Airbnb and Etsy, or even in person at your favorite brick and mortar. In fact, it’s becoming increasingly difficult to find places that don’t accept mobile payments. However, not all businesses have acquired mobile payments as an offering. While some healthcare organizations offer their […]

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Easing Patient Stress with Impressive Online Payment Tools

Americans’ lives are significantly impacted by the stress caused by money. Unfortunately, this stress carries over into their preventative healthcare as one in five Americans have either skipped or considered skipping going to the doctor when they need care because of financial concerns. On top of that, healthcare payment options often lack convenience and flexibility. Patients are more likely to feel financially confident about going to […]

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Inspiring Creativity During a Crisis

As each of us navigates through the rapidly unfolding events surrounding the novel coronavirus crisis, we are dealing with much uncertainty and fear. Healthcare systems, public health officials and political leaders are working hard to contain and mitigate COVID-19. And companies, large and small, are grappling with the potential economic fallout.    In February, I […]

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Driving Financial Performance with Diversity

In this era of rapidly evolving digital disruptors, advanced technologies and greater connectivity, business leaders need to question current business strategies and models if they want their organizations to thrive.    The business case for establishing a diverse workforce has been proven by a multitude of studies published by McKinsey, Catalyst, Harvard Business Review, Deloitte and […]

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Exploring the Future and Benefits of Non-Recourse Loans in Healthcare

High-deductible healthcare plans seem to be a popular option among Americans who have employer-sponsored health benefits. However, with high-deductible healthcare plans come increased out-of-pocket healthcare costs. As patients take on greater financial responsibility for their healthcare costs, it is crucial for healthcare practices to explore various payment options, especially ones that include modern technology (such as pay-by-text and pay […]

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The Online Payments Ecosystem: Why Partnerships Matter

When it comes to selecting an online payment system (also known as an Electronic Bill Presentment and Payment or EBPP platform), the decision is about more than the software itself. Your organization has likely spent a significant amount of time and resources researching and implementing Customer Information System (CIS) and core billing systems to manage and […]

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6 Core Principles for Fostering Meaningful Innovation

These are extraordinary times in the health IT industry. New innovations enter the market every day. Technological changes are solving problems and disruptors are redefining healthcare delivery at an exponential rate. Over the years, as I have served in various leadership roles in technology-driven corporations and currently, as CEO of HealthPay24, I’ve learned valuable lessons […]

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