Blog

2020 has been a year of unprecedented change. In the early months, we set out to address the issues and trends we expected to see throughout the year, like payment alternatives as high-deductible plans become more prevalent and a shift toward mobile-first payment solutions. By the end of March, of course, the focus had shifted […]

The hard truth is that once a patient leaves your healthcare facility, the chances that they will pay for their portion of the bill drops considerably. How can you improve those odds, especially at a time of pronounced economic uncertainty, and maintain a healthy self-pay revenue stream?   Getting to the Bottom of Patient Payment Delays  Before developing […]

Earlier this year, the government ordered hospitals to publish costs for their services. The impetus for this is likely two-fold. On one hand, employers and the Affordable Care Act are implementing high-deductible plans on a larger scale, increasing the out-of-pocket responsibility on the part of the patient. On the other hand, price transparency is what […]

The Changing Landscape of Payment Processes  Anyone who has had their information stolen knows that it can be a frustrating and scary experience. Whether someone steals your credit card information and makes expensive charges to your account, hacks into your emails and sends viruses to all of your contacts, or tries to steal your identity, getting hacked hurts.   If […]

National polling by the Kaiser Family Foundation (KFF) reveals healthcare is a top issue for voters in the 2020 election. While both sides of the aisle recognize the need to lower healthcare costs while improving quality and access, the presidential candidates hold diverse views on many key health issues.     During every election cycle, stakeholders in the healthcare industry prepare for […]