Patient Financial Engagement Blog

Mar 24

Inspiring Creativity During a Crisis

As each of us navigates through the rapidly unfolding events surrounding the novel coronavirus crisis, we are dealing with much uncertainty and fear. Healthcare systems, public health officials and political leaders are working hard to contain and mitigate COVID-19. And companies, large and small, are grappling with the potential economic fallout. In February, I […]

Mar 9

Driving Financial Performance with Diversity

In this era of rapidly evolving digital disruptors, advanced technologies and greater connectivity, business leaders need to question current business strategies and models if they want their organizations to thrive. The business case for establishing a diverse workforce has been proven by a multitude of studies published by McKinsey, Catalyst, Harvard Business Review, Deloitte and […]

Mar 3

Exploring the Future and Benefits of Non-Recourse Loans in Healthcare

High-deductible healthcare plans seem to be a popular option among Americans who have employer-sponsored health benefits. However, with high-deductible healthcare plans come increased out-of-pocket healthcare costs. As patients take on greater financial responsibility for their healthcare costs, it is crucial for healthcare practices to explore various payment options, especially ones that include modern technology (such as pay-by-text and pay […]

Feb 26

The Online Payments Ecosystem: Why Partnerships Matter

When it comes to selecting an online payment system (also known as an Electronic Bill Presentment and Payment or EBPP platform), the decision is about more than the software itself. Your organization has likely spent a significant amount of time and resources researching and implementing Customer Information System (CIS) and core billing systems to manage and […]

Feb 19

6 Core Principles for Fostering Meaningful Innovation

These are extraordinary times in the health IT industry. New innovations enter the market every day. Technological changes are solving problems and disruptors are redefining healthcare delivery at an exponential rate. Over the years, as I have served in various leadership roles in technology-driven corporations and currently, as CEO of HealthPay24, I’ve learned valuable lessons […]

Feb 3

Incorporating Everything You Love About Technology into Your Dental Practice

One of the many challenges that dental practices face is collections. Patients stall payments and outstanding bills don’t get paid. It doesn’t help that insurance companies are lowering the fees that are paid to dentists for their services or eliminating coverage for procedures altogether. A good strategy to overcome collection challenges is to incorporate modern technology that consumers come to expect when paying […]

Jan 28

At the Crossroads of Healthcare Data Privacy and Access

I doubt many would disagree with the view that patients deserve to have confidence that decisions surrounding their healthcare are based on the best and most complete information possible. Yet, here we are in the 21st century – an era defined by rapid advances in technology and medicine – and valuable patient data is all […]

Jan 23

How People, Process, and Technology Lead to Healthcare Patient Access Best Practices and Success

On today’s episode, we discuss how caregiver organizations on-board and manage patient access services and how people, process, and technology combine to improve how those patients perceive their total healthcare experiences. Speakers: Julie Gerdeman, HealthPay24 Jennifer Farmer, Massachusetts Eye and Ear Infirmary Sandra Beach, Cooley Dickinson Healthcare Transcript Dana Gardner: Hi, this is Dana Gardner, […]

Jan 14

What Our Partnership with Curae Means for Your Patients

In the span of a decade, high-deductible health plans with a health savings account increased from 4.2% to 18.9% among adults 18-64. Unfortunately, this type of coverage is putting patients in situations where they are unable to pay their out-of-pocket expenses. Because of this, healthcare practices are doing what they can to get ahead of this obstacle […]

Jan 6

NGPX 2019: Creating Necessary Change to the Patient Experience

The 2019 NGPX Next Generation Patient Experience Conference took place during the first week of December in San Diego, California, where America’s top minds in the medical community met to share ideas to create necessary and beneficial change to the patient experience around the country. Changing the Patient Experience The 2019 NGPX Patient Experience conference […]