Crouse Hospital Selects HealthPay24 to Improve Financial Experience for Patients

HARRISBURG, PA – Crouse Hospital – an award winning, Syracuse, NY-based, 506-bed hospital – announced today the selection of healthcare industry leader HealthPay24 to help manage its patient financial expectation process.  HealthPay24 Payment Engagement Solutions will specifically manage the collecting and posting of payments, while offering multiple payment options throughout Crouse Hospital’s entire enterprise.

According to Dan Fuhrmann, Senior Vice President of Sales & Marketing at HealthPay24, the company’s technology will seamlessly integrate into Crouse Hospital’s existing Soarian Financial platform – significantly improving point-of-service collections and, ultimately, enhancing the patient’s “financial experience.”

Fuhrmann explained that during the admissions process, HealthPay24 will provide each of Crouse Hospital’s admissions counselors with the ability to view a patient’s copays and account balances in a user friendly screen.  During this patient engagement, Crouse Hospital staff members will be now have the ability to understand each patient’s financial expectation, offer payment options and automatically post payments to Soarian Financials.

Additionally, HealthPay24 will provide new additional security measures for patients who pay their Crouse Hospital bill with either a credit or debit card.  HealthPay24 is supplying to Crouse Hospital new credit/debit card payment devices that read EMV chips embedded in the consumer’s card, helping reduce fraud and increase security.

The HealtPay24 program fully supports EMV or Europay, Mastercard and Visa, embedded microchip technology and NFC Payments.  The new card payment devices also accept the magnetic stripe on the back of the card for consumers who don’t yet have an EMV enabled card.

“We are extremely excited about Crouse Hospital’s decision to partner with HealthPay24 and we are committed helping our client achieve the multiple goals of improving net collections, increasing payment security and, most importantly, enhancing each patient’s experience.” Fuhrman added.

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