HealthPay24 and Recondo Technology, the market leader in cloud-based single-platform revenue cycle management solutions, have formed a strategic partnership to integrate consumer-friendly payment collections and price transparency at every point of service, as announced in a recent press release. The partnership creates a long-needed consumer-driven payment platform that will help hospitals orchestrate patient payments across the enterprise and better prepare more patients for their financial responsibility.
This past year HP24 conducted its first Net Promoter Score (NPS) survey to evaluate its service to clients and we are excited to share the results.
What is the Net Promoter Score® (NPS®)?
The NPS is a system used by companies to evaluate their overall success in serving their clients. The scoring index ranges from -100 to 100 and measures the willingness of customers to recommend a company’s products or services to others.
A friend of mine asked me to lunch recently and opened up about his uneasiness at his current workplace. He lamented that there were stretches of time that he felt that he wasn’t “busy” or had anything important to do. As we explored it further, I asked him about the times he was busy and the more we discussed it the more it was apparent that those times were critical and crucial for his company…
I recently have come across several websites articulating the importance of self-awareness in individuals and particularly as it relates to individuals that are leaders of industry. Simply defined, a self-aware individual is one that has the ability of true introspection especially on an emotional level.